Quickbooks Jobs Listing

Title IT Technical Support Staff
Salary 14K – 16K
Location Mandaluyong City
Job Information


Job Responsibilities:

Technical Support Representatives will provide technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner.

Duties:

  • Deliver service and support to end-users via remote connection or over the Internet;
  • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
  • Gather customer’s information and determine the issue by evaluating and analyzing the symptoms
  • Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients and more
  • Research required information using available resources
  • Follow standard processes and procedures
  • Identify and escalate priority issues per Client specifications
  • Redirect problems to appropriate resource
  • Accurately process and record all transactions using a computer and designated tracking software
  • Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business
  • Stay current with system information, changes and updates
  • Protects organization’s value by keeping information confidential.
  • Updates job knowledge by participating in educational opportunities.

Skills and Qualifications:

  • Must have an understanding of computer hardware and software
  • Manage customer questions directly via telephone or e-mail.
  • May also write manuals for and train users in the use of new hardware and software.
  • Must possess at least a Vocational Diploma / Short Course Certificate, Bachelor’s/College Degree
  • Applicants must be willing to work in Mandaluyong City
  • At least 1+ years experience working in an IT related company
  • Project Management skills
  • Full-Time position available.
Apply Now
Title Implementation Associate
Salary 14K – 16K
Location Mandaluyong City
Job Information


Job Responsibilities:

The Implementation Associate is responsible for implementing an Accounting System. Performs product installations and provide training to applicable clients. They may be asked to participate in various projects across the different teams with the ultimate goal to build, maintain and improve customer experience.

Skills and Qualifications:

  • Any business course / IT related course
  • with one (1) year experience but not required
  • must be willing to undergo two (2) months on-the-job training
  • proficient in Microsoft Office
  • proficient in oral and written communications
  • with integrity
  • with good interpersonal skills
Apply Now